Refund policy

JABSTER & CO.

Return & Exchange Policy

Off Script. On Purpose.

Effective Date: April 16, 2026

We want every Jabster & Co. customer to love what they ordered. We are a small, independent business and we put real care into every order we ship. Please read this policy carefully before purchasing so you know exactly what to expect. We believe in being upfront and fair — to our customers and to ourselves.

Because we are a small business selling apparel, we are unable to resell returned items for sanitary reasons, whether opened or unopened. For this reason, our return and exchange options are limited but we will always do right by you if something goes wrong on our end.

1. All Sales Are Final — With Exceptions

Due to the nature of our products, all sales are considered final once an order has been placed and fulfilled. We do not accept returns or exchanges for the following reasons:

You ordered the wrong size (please refer to our size guide before ordering)
You changed your mind after placing your order
The item has been worn, washed, or altered in any way
The item was a final sale or discounted item
Buyer's remorse or personal preference after delivery

We know this may feel strict, but as a small business we simply cannot absorb the cost of sanitary disposal and replacement on items that were correctly fulfilled. We appreciate your understanding.

2. When We Will Make It Right

We absolutely stand behind our products. If something goes wrong on our end, we will fix it — no questions asked. You are eligible for a replacement or store credit in the following situations:

Your item arrived with a manufacturing defect (holes, misprints, damaged print, seam issues)
You received the wrong item or wrong size due to our error
Your order was lost or significantly delayed due to a shipping error on our part
Your item was damaged during shipping

To be eligible, you must contact us within 7 days of your delivery date. Claims submitted after 7 days will not be accepted. We reserve the right to request photo evidence of any defect or damage before issuing a resolution.

3. How to Submit a Claim

If your order qualifies under Section 2, here is how to reach us:

Email us at: admin@jabsterandco.com
Subject line: Order #[your order number] — Issue
Include: your full name, order number, a clear description of the issue, and photos if applicable

We will respond within 2–3 business days. Once your claim is approved, we will send a replacement at no charge or issue store credit equal to the value of the affected item. We do not offer cash refunds except in cases where a replacement is not possible.

4. Size Exchanges

We strongly encourage all customers to review our size guide carefully before ordering. Because our tees are printed on demand, we are unable to hold inventory for exchanges.

If you ordered the wrong size, we are unable to exchange or refund the item. However, if you would like to place a new order in the correct size, reach out to us and we will do our best to offer a courtesy discount on your next purchase as a one-time goodwill gesture for first-time sizing mistakes. This is offered at our discretion and is not guaranteed.

5. Cancellations

Orders can only be cancelled within 12 hours of being placed, provided the order has not yet entered production or fulfillment. After that window, we are unable to cancel or modify your order.

To request a cancellation within the eligible window, email us immediately at: admin@jabsterandco.com with the subject line: CANCEL — Order #[your order number].

6. Lost or Stolen Packages

Once a package has been marked as delivered by the carrier, Jabster & Co. is not responsible for lost or stolen packages. If your tracking shows delivered but you have not received your order, we recommend:

Checking with neighbors or your building’s mailroom
Contacting your local post office or carrier directly
Filing a claim with the carrier if applicable

If there is a confirmed carrier error or misdelivery, contact us and we will work with you to find a resolution. We are not responsible for packages stolen after delivery.

7. Fraudulent Claims

We take fraudulent claims seriously. Any customer found to be abusing our return or exchange process — including submitting false damage claims, filing chargebacks without contacting us first, or repeatedly exploiting our goodwill policies — will be permanently banned from purchasing from Jabster & Co. and may be reported to the relevant platform or payment processor.

We are a small business built on real values. We extend good faith to every customer and ask for the same in return.

8. Chargebacks & Disputes

We strongly encourage customers to contact us directly before filing a chargeback or payment dispute. Most issues can be resolved quickly and fairly through direct communication. Chargebacks filed without first contacting us will be disputed with full documentation of your order, fulfillment, and delivery confirmation.